Northcape Design-Build is pleased to announce their recent affiliation with GuildQuality. North America’s leading customer satisfaction surveying provider for the residential construction industry, GuildQuality helps thousands of home builders, remodelers, and home services professionals, improve their delivery of customer service.
Northcape Design-Build strives to provide the best experience possible to their clients, and becoming a member of GuildQuality’s community of quality serves to support that mission.
In order to honestly assess how well Northcape is performing, GuildQuality gathers unbiased feedback from their clients, and provides the responses to Northcape in real-time, allowing them the opportunity to follow up with clients and correct any mistakes.
Everett Pollard, owner of Northcape Design, says “We are so pleased that 100% of our customers that have been surveyed since we started with Guild Quality have said that they are ‘Likely to Recommend’ Northcape Design!”
In addition to assembling authentic feedback from their customers, Northcape now has the opportunity to monitor employee performance and trends more closely. GuildQuality features an advanced reporting suite which enables the Northcape Design-Build Team to analyze their customer feedback in a variety of ways, furthering their understanding about what is working well within their company and what could be improved upon.
Northcape Design-Build knows that homeowners, now more than ever, are relying on experiences from previous customers before selecting a company to hire. With that in mind, Northcape uses their GuildQuality Member Profile page to display customer comments, project photos, and more.
To learn more about Northcape Design-Build and review their customer feedback, visit their GuildQuality Member Profile page at: http://www.guildquality.com/NorthcapeDesign